SPENCER ROSER

EXPERIENCE

• Present August 2023

  FC Associate 1

  Amazon.com Fulfillment, Imperial, PA

  • Pick, Process, palletize and load items destined for other Fulfillment centers to aid in fulfilling customer orders.
  • Support other departments when needed/requested with picking or transporting of items to facilitate the on-time fulfillment of customer orders.
  • Obtained and maintained several PIT certifications to enable the flexibility to jump between equipment to aid home or outside departments in delivering on-time customer orders.
• August 2023 December 2022

  FC Associate 1

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  • Used handheld devices and ring scanners to assemble packages into routes.
  • Fix problems, malfunctions, and misconfigurations associate’s may have with scanners, laptops and printers.
• December 2023 August 2020

  Personal Experience/Development

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  • 3D Printing - Purchase, configured and modified and created firmware for an Ender 3 pro which has led to numerous high-quality prints.
  • Migrated from Untangle firewall to Opnsense
  • Added managed switches and created Vlans (IoT, Servers and General)
  • Setup VPN within opnsense using OpenVPN
  • Designed and built a NAS based on Unraid os for Storage, numerous docker containers and an occasional vm.
  • Setup of Centos server and later migrated to RHEL for hosting of game server, smoke ping (latency monitor) and Zabbix.
  • UPS maintenance
  • AP migration from Zyxel to Ubiquiti
  • Designed and built Desktop for gaming and occasional image/video editing (Photoshop/Premiere)
  • Participation in gaming community with responsibilities including maintenance of Minecraft server, core server (RHEL based) and website (originally Drupal based and later migrated to wordpress).
  • Setup and maintenance of cloud RHEL server at Linode for hosting personal site, CV website and family members Food Truck website. Server also is running Smoke Ping (latency monitoring) for another reference point. Configured SSL certificate, protocol and cipher settings.
  • Completed several Raspberry pi projects including Retropi (retro gaming, NES, SNES, etc), Octoprint w/ touchscreen (for 3D Printing) and Specialized network monitoring to block unwanted traffic as well as temperature/humidity monitoring via DHT22 sensor (data sent to the NAS and displayed via Grafana.
• July 2020 August 2019

  Remote Robot Technician

  Bossa Nova Robotics, Leetsdale, PA

  • Launch robots on missions and dock them when complete.
  • Respond and resolve/escalate  robot distress tickets in Salesforce and send customer alerts when needed.
  • Troubleshoot robots using both documented methods and develop methods outside of SOP.
  • Work with fellow RRTs (lvl 1 &2) and SST (lvl 3) to troubleshoot robots that are proving difficult or that have issues requiring tracking over time.
  • Daily use of Ubuntu, terminal, docker images, vpn, ssh, standard and proprietary troubleshooting commands and proprietary control software.
  • Write KB articles for existing and new troubleshooting processes.
  • New Hire Training: Helped train newly hired RRT’s (observational and hands on).
• April 2020 June 2018

  FC Associate 1

  Amazon Local Delivery/Amazon.com, Sewickley, PA

  • Shift Ambassador
  • Pick & Stage Team
    • Management Tasks
      • Monitor route pick status throughout the pick process using software utility.
      • Assist with Handheld devices and ring scanners to resolve errors, malfunctions or misconfigurations.
      • Assist DSP dispatchers/drivers in locating routes/missing packages and resolving damaged packages.
  • TDR (Trailer Dock and Release)     
  • Flex Loadout Team
    • Management Tasks
      • Setup all utilities for Loadout
      • Assist drivers with APP issues and/or direct them to app/driver support for next level support.
  • Sort Team
    • Setup and configuration of induct scanners/laptops
• 2017 2010

  Chief Radio Engineer, Systems Administrator,

  Professional Media Service & RCN, Utica, NY

  • Responsible for quoting out and acquisition of replacement pc hardware, peripherals and networking equipment to replace existing hardware and/or new purchases..
  • Established and maintained relationship with e-waste recyclers for environmentally friendly disposal of electronic waste.
  • Responsible for licensing and supporting multiple software/SaaS (Adobe Creative Cloud , Microsoft Office, Jenkins, Bitbucket, NexGen, AirCheck, Active Directory, Group Policy, Windows server (2003, 2008, 2012)
  • Respond to off-air/dead air emergencies of the radio stations, determine the cause of the event and resolve the issues and/or escalate problems to Chief Engineer for advanced support when needed.
  • Diagnosis resolution of Audio issues.
  • Traveling to radio transmitter sites to perform repairs, maintenance or upgrades.